Your data

What happens to your customer records.

Short answers to the questions contractors ask before they upload anything. This is a summary. The Privacy Policy is the full, binding version.

Where your records are stored

When you sign in to your workspace, your leads, calendar, notes, drafts and reports are stored with Supabase, our database provider. Each business's records are kept separate by workspace membership and row-level access controls, so one business can't see another's.

The sample workspace is different. What you type there stays in your own browser and is never sent to us. Don't put real customer information in the sample.

What we never do

• We don't sell your customer or lead records.
• We don't use them for anyone else's advertising.
• No follow-up email goes to your customers until a person on your team approves it.

Which outside services process your data

• Supabase: sign-in, your workspace database and our server functions.
• Resend: sends the follow-up emails you approve and reports whether they were delivered.
• Stripe: payments. We never see or store your full card number.
• HighLevel: phone-number and messaging operations, only if they're set up for your business.
• OpenAI: only for optional AI features where they're turned on, such as support answers, drafting a reply you asked for, or reading an estimate you chose to submit. Storage of those requests is turned off in our calls to OpenAI, though OpenAI may keep limited technical and abuse-monitoring records under its own policies. The AI support assistant can't see your private workspace records.

How your customers are protected

• Every follow-up email includes an unsubscribe link that works without signing in, plus your mailing address.
• Unsubscribes, spam complaints and bad addresses block future emails from your workspace.
• When a customer replies, that contact is put on hold until someone on your team reviews it.

Your part

Only upload records your business owns or lawfully acquired, and that you have a consent or relationship basis to contact. Leave out sensitive information you don't need.

Deleting your data

You can request deletion of your account and personal data from Account, then Account deletion, inside the app. It's normally completed within 30 days. You can also email contact@topleadrecovery.com or call (978) 606-9208.

Some records may have to be kept even after deletion: payment records, security logs, and unsubscribe and do-not-contact records, which we keep so nobody gets contacted again by mistake. A deletion request doesn't cancel a subscription by itself.

Questions

Ask Jonathan directly: (978) 606-9208 or contact@topleadrecovery.com.