New Basic and Pro Service Terms

New agreements only. These terms apply only to a newly accepted Basic or Pro plan. Existing customers keep their accepted agreements. Read the unchanged archived Service Terms for the earlier offer; that closed offer is not available for new purchases.

Basic and Pro terms version 2026-10-13-v2. Existing accepted agreements remain unchanged.

Please read before purchasing. These terms cover new Basic and Pro subscriptions and their $49 standard setup provided by SHOPPED SHIPPED SAVED LLC. They do not replace any existing accepted agreement. The mobile app is a separate product.

1. Service

Basic: $119/month or $1,190/year. Pro: $249/month or $2,490/year. Annual plans are paid upfront for twelve months. Both require a separate $49 one-time standard setup fee; custom integrations are quoted separately.

Both plans include an AI receptionist that answers calls, captures customer details and books appointments. Basic includes 25 AI calls and 500 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 50 calls and 1,500 SMS segments per month, 10,000 contacts and initial import up to 5,000 records. Calls and SMS reset monthly, including annual plans, with no rollover. An optional prepaid pack of ten extra calls costs $30 and is never automatically charged.

Business integrations require configuration, authorization and testing. Buying a plan does not mean your phone, calendar or CRM is instantly configured. Extra SMS and data services require a separate quote; no automatic overage billing. Existing accepted agreements remain unchanged.

2. Qualification and client responsibilities

Purchase does not make every record eligible for outreach. The client must lawfully own or control the submitted business records, provide accurate source and opt-out information, maintain authority to use the selected sender identity, review and approve the audience and message, and promptly honor all opt-out or do-not-contact requests. Purchased, scraped, unlawfully obtained, or inseparable third-party lists are not accepted.

3. Payment and start of work

Create and verify your account, select your billing cadence and accept the displayed agreement before Stripe Checkout. The first payment includes the selected plan and $49 standard setup. Later renewals charge only the plan. Integration setup starts after payment and intake review. Do not email customer records.

4. Cancellation and refunds

For a new Basic or Pro annual plan, cancellation refunds only whole unused monthly service periods. A month already started is nonrefundable, including cancellation 5–10 days into it. Monthly periods follow the subscription anniversary, not calendar months. The refund is the annual subscription amount actually paid multiplied by the number of whole unused months, divided by twelve; the separate setup fee is excluded. Existing accepted agreements retain their own terms. When available, use the separate annual cancellation request in your signed-in billing area; otherwise contact support. An accepted online request records its received time and ends paid service after the monthly period already started. Payment-provider cancellation and the refund are verified separately; a request receipt is not proof of a completed refund. Account, payment, prior refunds and the service end date must be verified before processing. The portal’s Stop renewal control only prevents the next renewal; it does not submit a refund request or end service early.

Monthly subscriptions may be canceled before the next renewal. A month already started, including a partially used month, is nonrefundable except where required by law.

The $49 standard setup fee is refundable before we access, import, scan, analyze or configure your account data for setup. Once that account-specific implementation work begins, the setup fee is nonrefundable except where required by law. If we cannot provide the purchased setup because of our own technical failure, we will attempt to correct the problem or provide an appropriate refund. If intake rejects the project before that processing begins, we will cancel the setup and refund the amount paid.

The long-call policy and operational acceptance checks must be completed before new-plan checkout is activated. No additional SMS, data or automatic overage charges are authorized by these plans.

5. No guaranteed results

Lead counts, response estimates, recovered values, appointments, sales, and revenue are not guaranteed. Results depend on data quality and age, lawful eligibility, deliverability, market demand, the offer, response speed, sales execution, pricing, and the client’s ability to fulfill work.

6. Data handling

We use business and customer information only to evaluate and perform the agreed service, operate necessary service providers, maintain security, comply with law, and document project outcomes. The client must minimize the data provided and exclude unnecessary sensitive information. Additional data-handling details appear in the Privacy Policy.

7. Communications and approval

No campaign is launched until the client’s authorized representative approves the sender identity, intended audience, exclusions, and message. The client remains responsible for its customer relationships, service claims, quotes, scheduling, fulfillment, and any legal or industry-specific requirements.

Customer SMS and voice setup

Both plans include an AI receptionist that answers calls, captures customer details and books appointments. Basic includes 25 AI calls and 500 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 50 calls and 1,500 SMS segments per month, 10,000 contacts and initial import up to 5,000 records. Calls and SMS reset monthly, including annual plans, with no rollover. An optional prepaid pack of ten extra calls costs $30 and is never automatically charged.

Selecting a plan, purchasing setup, or submitting an SMS request does not by itself verify a dedicated number, authorize recurring billing or activate a channel. Each business requires its own approved sender identity, number assignment, messaging registration, policy pages, recipient permission and operational checks. Top Lead Recovery’s own brand registration does not cover a contractor’s customer messages.

The customer-specific SMS notice supports appointments and responses to requested quotes or services. Its frequency and support instructions apply to that exact business’s program. This notice does not authorize promotional or unsolicited reactivation texts. SMS is optional and is not a condition of purchase. An affirmative request is saved for phone-holder verification; no automatic text confirmation is sent by this request form. Existing STOP, do-not-contact and reply holds remain in place.

Before a business’s SMS program is activated, its public SMS terms must accurately identify that business and state the verified message types, frequency, applicable message and data rates, STOP cancellation and HELP support behavior, carrier delivery limitations, and its privacy policy. A notice page or plan purchase is not proof that these registration and delivery requirements are complete.

8. Contact

Questions or cancellation requests may be sent to contact@topleadrecovery.com or made by phone at (978) 606-9208.