Basic and Pro Monthly Service Terms

New agreements only. These terms apply only to newly accepted monthly Basic or Pro plans. Existing customers keep their accepted agreements. Earlier terms remain available: legacy service terms and Basic and Pro version 2 terms. Neither earlier offer is available for new purchases.

Basic and Pro terms version 2026-10-17-v3. Existing accepted agreements remain unchanged.

Please read before purchasing. These terms cover new Basic and Pro subscriptions and their $199 managed setup provided by SHOPPED SHIPPED SAVED LLC. They do not replace any existing accepted agreement. The mobile app is a separate product.

1. Service

Basic: $119/month. Pro: $249/month. Both require $199 one-time managed setup; custom integrations are quoted separately. New plans are monthly only.

Both plans include an AI receptionist for incoming calls, caller details and appointment booking after configuration and a passed activation test. Basic includes 100 AI call minutes and 250 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 300 AI call minutes and 750 SMS segments per month, 10,000 stored contacts and initial import up to 5,000 records. Included minutes and SMS reset monthly with no rollover. Optional prepaid top-ups cost $60 for 100 AI call minutes or $25 for 500 SMS segments. No automatic top-ups or overage charges.

Business integrations require configuration, authorization and testing. Buying a plan does not mean your phone, calendar or CRM is instantly configured. Prepaid AI minute and SMS top-ups require your purchase approval. Extra data services require a separate quote; no automatic overage billing. Existing accepted agreements remain unchanged.

Prepaid top-up credits remain available until used; an eligible active plan is required to use them. Only the included monthly minutes and SMS allowance reset each month.

2. Qualification and client responsibilities

Purchase does not make every record eligible for outreach. The client must lawfully own or control the submitted business records, provide accurate source and opt-out information, maintain authority to use the selected sender identity, review and approve the audience and message, and promptly honor all opt-out or do-not-contact requests. Purchased, scraped, unlawfully obtained, or inseparable third-party lists are not accepted.

3. Payment and start of work

Create and verify your account, choose your monthly plan and accept the displayed agreement before Stripe Checkout. The first payment includes the selected monthly plan and $199 managed setup: $318 for Basic or $448 for Pro. Later renewals charge only the plan. Integration setup starts after payment and intake review. Do not email customer records.

4. Cancellation and refunds

Monthly subscriptions may be canceled before the next renewal. A month already started, including a partially used month, is nonrefundable except where required by law. Use Stop renewal in your signed-in billing area when available, or contact support. Stopping renewal does not refund the current month or end service early.

The $199 managed setup fee is refundable before we access, import, scan, analyze or configure your account data for setup. Once that account-specific implementation work begins, the setup fee is nonrefundable except where required by law. If we cannot provide the purchased setup because of our own technical failure, we will attempt to correct the problem or provide an appropriate refund. If intake rejects the project before that processing begins, we will cancel the setup and refund the amount paid.

Annual billing is not offered for new plans. Any earlier accepted agreement retains its own cancellation and refund provisions.

Phone service requires configuration, authorization and a passed activation test. Call-duration controls and operational acceptance checks must be completed before new-plan phone service is activated. No automatic top-ups or overage charges are authorized by these plans.

5. No guaranteed results

Lead counts, response estimates, recovered values, appointments, sales, and revenue are not guaranteed. Results depend on data quality and age, lawful eligibility, deliverability, market demand, the offer, response speed, sales execution, pricing, and the client’s ability to fulfill work.

6. Data handling

We use business and customer information only to evaluate and perform the agreed service, operate necessary service providers, maintain security, comply with law, and document project outcomes. The client must minimize the data provided and exclude unnecessary sensitive information. Additional data-handling details appear in the Privacy Policy.

7. Communications and approval

No campaign is launched until the client’s authorized representative approves the sender identity, intended audience, exclusions, and message. The client remains responsible for its customer relationships, service claims, quotes, scheduling, fulfillment, and any legal or industry-specific requirements.

Customer SMS and voice setup

Both plans include an AI receptionist for incoming calls, caller details and appointment booking after configuration and a passed activation test. Basic includes 100 AI call minutes and 250 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 300 AI call minutes and 750 SMS segments per month, 10,000 stored contacts and initial import up to 5,000 records. Included minutes and SMS reset monthly with no rollover. Optional prepaid top-ups cost $60 for 100 AI call minutes or $25 for 500 SMS segments. No automatic top-ups or overage charges.

Selecting a plan, purchasing setup, or submitting an SMS request does not by itself verify a dedicated number, authorize recurring billing or activate a channel. Each business requires its own approved sender identity, number assignment, messaging registration, policy pages, recipient permission and operational checks. Top Lead Recovery’s own brand registration does not cover a contractor’s customer messages.

The customer-specific SMS notice supports appointments and responses to requested quotes or services. Its frequency and support instructions apply to that exact business’s program. This notice does not authorize promotional or unsolicited reactivation texts. SMS is optional and is not a condition of purchase. An affirmative request is saved for phone-holder verification; no automatic text confirmation is sent by this request form. Existing STOP, do-not-contact and reply holds remain in place.

Before a business’s SMS program is activated, its public SMS terms must accurately identify that business and state the verified message types, frequency, applicable message and data rates, STOP cancellation and HELP support behavior, carrier delivery limitations, and its privacy policy. A notice page or plan purchase is not proof that these registration and delivery requirements are complete.

8. Contact

Questions or cancellation requests may be sent to contact@topleadrecovery.com or made by phone at (978) 606-9208.