Basic and Pro Monthly Service Terms

Current offer — October 21, 2026. New Basic and Pro purchases are monthly: $119 for Basic or $249 for Pro, with software setup included and no setup fee. One-time hands-on setup help is no longer offered for new purchases. The version 4 agreement reproduced below retains earlier wording for existing agreements; the original October 18 version 4 terms remain available. Earlier paid setup and subscription agreements keep their accepted prices, scope and refund terms.

Retained version 4 agreement text. These terms apply only to newly accepted monthly Basic or Pro plans. Existing customers keep their accepted agreements. Earlier terms remain available: legacy service terms Basic and Pro version 2 terms, and Basic and Pro version 3 terms. Earlier offers are not available for new purchases.

Basic and Pro terms version 2026-10-18-v4. Existing accepted agreements remain unchanged.

Monthly AI allowance information — October 18, 2026: included draft, estimate-import and website-answer counts for eligible, activated workspaces. Existing accepted agreements remain unchanged.

Original October 18 agreement. The retained terms below describe Basic and Pro subscriptions and optional $199 hands-on setup help provided by SHOPPED SHIPPED SAVED LLC. They do not replace any existing accepted agreement. The mobile app is a separate product.

1. Service

Basic: $119/month. Pro: $249/month. No mandatory setup fee. Optional hands-on setup help is $199 once, only when selected at checkout. Custom integrations are quoted separately. New plans are monthly only.

Both plans include an AI receptionist for incoming calls, caller details and appointment booking after configuration and a passed activation test. Basic includes 100 AI call minutes and 250 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 300 AI call minutes and 750 SMS segments per month, 10,000 stored contacts and initial import up to 5,000 records. Included minutes and SMS reset monthly with no rollover. Optional prepaid top-ups cost $60 for 100 AI call minutes or $25 for 500 SMS segments. No automatic top-ups or overage charges.

Business integrations require configuration, authorization and testing. Buying a plan does not mean your phone, calendar or CRM is instantly configured. Prepaid AI minute and SMS top-ups require your purchase approval. Extra data services require a separate quote; no automatic overage billing. Existing accepted agreements remain unchanged.

Prepaid top-up credits remain available until used; an eligible active plan is required to use them. Only the included monthly minutes and SMS allowance reset each month.

2. Qualification and client responsibilities

Purchase does not make every record eligible for outreach. The client must lawfully own or control the submitted business records, provide accurate source and opt-out information, maintain authority to use the selected sender identity, review and approve the audience and message, and promptly honor all opt-out or do-not-contact requests. Purchased, scraped, unlawfully obtained, or inseparable third-party lists are not accepted.

3. Payment and start of work

Create and verify your account, choose your monthly plan and accept the displayed agreement before Stripe Checkout. Without optional help, the first payment is $119 for Basic or $249 for Pro, followed by the same monthly renewal. Optional hands-on setup help adds $199 once only when you select it at checkout, making the first payment $318 for Basic with help or $448 for Pro with help. Existing accepted agreements keep their original terms. Connected services require configuration, authorization and testing. Do not email customer records.

4. Cancellation and refunds

Monthly subscriptions may be canceled before the next renewal. A month already started, including a partially used month, is nonrefundable except where required by law. Use Stop renewal in your signed-in billing area when available, or contact support. Stopping renewal does not refund the current month or end service early.

If you purchase optional $199 hands-on setup help, that fee is refundable before we access, import, scan, analyze or configure your account data for that help. Once that account-specific implementation work begins, the optional help fee is nonrefundable except where required by law. If we cannot provide the purchased setup because of our own technical failure, we will attempt to correct the problem or provide an appropriate refund. If intake rejects the project before that processing begins, we will cancel the setup and refund the amount paid.

Annual billing is not offered for new plans. Any earlier accepted agreement retains its own cancellation and refund provisions.

Phone service requires configuration, authorization and a passed activation test. Call-duration controls and operational acceptance checks must be completed before new-plan phone service is activated. No automatic top-ups or overage charges are authorized by these plans.

5. No guaranteed results

Lead counts, response estimates, recovered values, appointments, sales, and revenue are not guaranteed. Results depend on data quality and age, lawful eligibility, deliverability, market demand, the offer, response speed, sales execution, pricing, and the client’s ability to fulfill work.

6. Data handling

We use business and customer information only to evaluate and perform the agreed service, operate necessary service providers, maintain security, comply with law, and document project outcomes. The client must minimize the data provided and exclude unnecessary sensitive information. Additional data-handling details appear in the Privacy Policy.

7. Communications and approval

No campaign is launched until the client’s authorized representative approves the sender identity, intended audience, exclusions, and message. The client remains responsible for its customer relationships, service claims, quotes, scheduling, fulfillment, and any legal or industry-specific requirements.

Customer SMS and voice setup

Both plans include an AI receptionist for incoming calls, caller details and appointment booking after configuration and a passed activation test. Basic includes 100 AI call minutes and 250 SMS segments per month, 2,500 stored contacts and initial import up to 1,000 records. Pro includes 300 AI call minutes and 750 SMS segments per month, 10,000 stored contacts and initial import up to 5,000 records. Included minutes and SMS reset monthly with no rollover. Optional prepaid top-ups cost $60 for 100 AI call minutes or $25 for 500 SMS segments. No automatic top-ups or overage charges.

Selecting a plan, purchasing setup, or submitting an SMS request does not by itself verify a dedicated number, authorize recurring billing or activate a channel. Each business requires its own approved sender identity, number assignment, messaging registration, policy pages, recipient permission and operational checks. Top Lead Recovery’s own brand registration does not cover a contractor’s customer messages.

The customer-specific SMS notice supports appointments and responses to requested quotes or services. Its frequency and support instructions apply to that exact business’s program. This notice does not authorize promotional or unsolicited reactivation texts. SMS is optional and is not a condition of purchase. An affirmative request is saved for phone-holder verification; no automatic text confirmation is sent by this request form. Existing STOP, do-not-contact and reply holds remain in place.

Before a business’s SMS program is activated, its public SMS terms must accurately identify that business and state the verified message types, frequency, applicable message and data rates, STOP cancellation and HELP support behavior, carrier delivery limitations, and its privacy policy. A notice page or plan purchase is not proof that these registration and delivery requirements are complete.

8. Contact

Questions or cancellation requests may be sent to contact@topleadrecovery.com or made by phone at (978) 606-9208.